Aftersales and Technical Team Leader

About the Company

Husqvarna NZ is a leading global producer of outdoor power products and solutions for forestry, parks, and garden maintenance. They are dedicated to crafting exceptional experiences through their innovative approach. Their products and services, designed for customers worldwide, combine performance and usability with a focus on safety and environmental care. Their advanced innovations, particularly in robotics and battery technology, set the standard in the industry.
  
About the Role

As the Aftersales Team Leader, you’ll play a key role in driving the aftersales function — leading a small, capable team to deliver technical support and training to the dealer and pro-partner network. You’ll oversee day-to-day operations, optimise warranty processes, and support continuous improvement initiatives that enhance customer experience, cost efficiency, and team capability.
This is an ideal role for someone with a strong technical background and proven leadership skills, looking to make their mark in a growing and dynamic business.
  
Key Responsibilities

• Lead, motivate and coach a team of Technical Support Representatives
• Provide expert aftersales support to the dealer and pro-partner network
• Manage warranty claims, technical reporting, and system processes
• Deliver technical training — both in person and online — to dealers and internal staff
• Support product launches and ensure up-to-date technical knowledge across teams
• Collaborate cross-functionally with Sales, Customer Service, and Supply Chain teams
• Contribute to cost-reduction, inventory management, and continuous improvement projects

  
About You

• Proven leadership experience within a customer service, technical, or aftersales environment
• Strong mechanical or technical background — ideally within outdoor, tools, or machinery products
• Excellent communication and interpersonal skills, with a genuine focus on customer outcomes
• Commercially astute, organised, and proactive
• Confident working across systems, data, and processes to identify improvements

  
What They Offer

• A key role in a strong, well-known brand with growing market opportunities.
• Collaborative and high-performance culture.
• Reporting into the Country Manager.
• Opportunity to innovate and make real impact in how Husqvarna hit long-term strategies.

  
This is your opportunity to join an organisation with exciting growth for the taking. The nature of the business means you will be part of a high performing and forward-thinking team. If you are passionate about uncovering new opportunities and leading a team apply now or contact Rose Buffalo-Snell for more information on rosebs@huntercampbell.co.nz