Client Operations Manager

30 / 09 / 2021

  • Auckland
  • Permanent / Full Time
  • Logistics - Other / Transport / Logistics / Drivers


The company 
Our client is one of the largest fully integrated logistics providers operating in New Zealand. Due to their global supply chain ties and local network, they are in a prime position to grow their market share as an end to end solution for both domestic and international clients. 

Our client deals with a variety of commodities across all industries and has a close link across the Tasman that refers business through where possible. There is also a heavy focus on technology to help both internally and create more visibility for customers externally. This role will have a domestic logistics focus. 

The Opportunity
You will be acting as the key representative with the assigned clients, and their
representatives, ensuring service levels are adhered to within budget/finance and contract requirements. You will be responsible for managing the domestic performance for the contract in-line with contractual service expectation and KPI requirements.

We need someone who can be both in the detail and hands on as this client can be quite demanding. You will meet on a regular basis with key client representatives to discuss service provision, promote and develop further opportunities for business growth, service expansion and improvement. Liaise with 3rd parties and suppliers, as and when required to facilitate the work completion.

You will also need to assist with contract negotiations, RFPs and RFQs, and soliciting sales leads when required. The key to this role will be optimising allocation, productivity and motivation of our people (including temps),
and ensure resource is scaled. You will also be involved in people management functions including payroll, leave planning, performance reviews, training, counselling and disciplinary action, in conjunction with relevant manager or advice as appropriate.

In a nutshell, the hiring manager wants someone who can ensure all customer / client requests are properly received, recorded and processed in a timely and efficient way. This then needs to be reported on a monthly basis with a focus on continuous improvement. 

What’s in it for you…
Our client would love for this person to do 18-24 months in this role and then be promoted to somewhere else in the business. The opportunity is not for the faint hearted but very rewarding when done right.

Small team to manage dealing with a global brand known to everyone in the industry. It’s a high profile role visible to the entire senior leadership team. Remuneration will all depend on level of experience. 

For more information please contact Tom Storey on 021 087 89027 or

  • Busy, fast paced senior account management position.
  • Attention to detail paramount to deal with this particular client's volume.
  • Career progression available if you perform well in this challenging role.

Apply now

Tom Storey
Consultant, Supply Chain, Operations and Procurement

With a spotlight on bringing together clients and top talent across Supply Chain, Operations & Procurement, my value lies in taking a consultative approach while achieving an outstanding result. For me, it’s about building strong relationships with clients without comprising on the understanding of their business or knowing exactly what their requirements are. By engaging…

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