Customer Service Representative

30 / 05 / 2024

  • Wellington
  • Permanent / Full Time
  • Freight Forwarding / Shipping / Transport / Logistics / Drivers


About the company:
A leading global freight forwarder with extensive networks and a solid presence in the New Zealand market is seeking a Customer Service Representative. This role involves joining their Wellington based Customer Service team, with ample opportunities for growth and career development within the company.  
About the role: 
As a Customer Service Representative, you will deliver top-notch service and drive business growth. Collaborating with the Sales and Operations teams, you will be responsible for managing clients’ import/export orders, engaging directly with them to understand their needs, and guiding them throughout the freight forwarding process. Your role is essential in building lasting relationships, providing timely shipment updates, and efficiently resolving issues. With a focus on client satisfaction and retention, you will be a key player in the company’s success.
About you:
You will have a strong understanding of international freight forwarding with a minimum of 2 years experience within New Zealand, and comprehensive knowledge of sea freight and/or airfreight, whether in import or export. You will have a proven ability to manage a portfolio of customers, maintaining and growing a strong relationship.

  • Tech savvy, particularly in MS Office, as some reporting tasks require Excel use.
  • Having previous experience with CarogoWise is preferred but not essential.
  • The ability to manage time effectively, particularly when faced with tight deadlines.
  • Exceptional communication skills, both in writing and speaking.
  • The ability to problem-solve beyond conventional methods.

What’s in it for you?   
You will join an energetic and motivated team who are focused on continuous improvement and who are always looking for growth. You will be given the support and tools to advance in your career.
In addition to your salary, you will receive paid birthday leave, an annual bonus, and a flexible working structure with one day WFH.    
For more information or to reach out for a confidential discussion, please contact Sarah Kennedy on 021 534 790 or

  • Annual Remuneration + Bonus
  • Opportunity for career development and growth
  • Hybrid working + Flexible start and finish times

Apply now

Sarah Kennedy
Consultant, Supply Chain, Operations and Procurement

I am a specialist freight forwarding recruiter connecting experienced and new emerging talent to well-established NZ local and global businesses. I seek to understand more than just the role itself to ensure candidates are set up for long-term success. Having started my career and spending almost 5 years in international freight forwarding, I have a…

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