Customer Service Representative

About the company

This New Zealand design-led business is known for creating beautifully crafted pieces designed to be worn and loved for decades. With a strong global presence and a reputation for creativity and quality, the brand continues to build a loyal international following.
  
The role (12month Fixed Term Contract)

We’re looking for a Customer Service Co-ordinator to join a close-knit team based in Grey Lynn on a 12 month FTC.

This is a fast-paced, hands-on role where you’ll be the first and most frequent point of contact between customers and the business. You’ll play a key role in delivering exceptional service, managing customer queries, and ensuring a seamless experience across all touchpoints.

This role will suit someone who is detail-oriented, solutions-focused, and confident managing a high volume of communication while maintaining a high standard of service.
  
How you will contribute

• Provide professional, timely customer service via phone and email
• Respond to and resolve customer queries by liaising with internal teams, warehouses, carriers, and stores
• Process orders for wholesale customers, agents, media, and retail stores within required timeframes
• Manage customer communication around stock availability and delivery timelines
• Handle customer complaints with professionalism, empathy, and a solutions-focused approach
• Manage and process repairs and special customer orders within agreed timeframes
• Coordinate reverse logistics, including returns and credits
• Maintain accurate and up-to-date records for orders, repairs, and customer interactions
• Monitor and manage wholesale and customer enquiries relating to stock and deliveries
• Maintain strong product knowledge to confidently resolve queries without escalation
• Escalate issues where required to ensure timely resolution

  
Key requirements

• 2+ years’ customer service experience in an admin, retail, or sales environment
• Strong computer literacy and ability to pick up new systems quickly
• High attention to detail and strong organisational skills
• Excellent communication skills with a customer-first mindset
• A proactive, adaptable approach and ability to work in a fast-paced environment
• Experience in retail, e-commerce, or order processing is advantageous

Why apply

You’ll be part of a creative, fast-moving environment where your contribution is valued. Offering competitive benefits this is a great opportunity to grow your career within a well-established New Zealand business working within a supportive team culture.

If this role is of interest and you would like to work for one of New Zealand’s most prestigious fashion designers, please APPLY NOW or contact Sarah Kennedy from Hunter Campbell Recruitment