Customer Success Associate

About the opportunity:

Are you driven, solutions focused, and a great communicator with experience in the Supply Chain, Logistics or Export industry? We are looking for a Customer Success Associate to join Kotahi – known for fantastic benefits and career progression opportunities. Kotahi is an organisation that has gone from strength to strength and continues its growth curve. They work in a fast-paced and seasonal environment and have the drive to ensure they provide a world-class service delivery model.
  
Key Responsibilities:

• Support and drive the coordination of the Customer team to maximise their customer facing time.
• Manage reporting processes to ensure the Customer team have the latest insights and information to be able to present to customers.
• Coordination and preparation of all customer meetings.
• Establish and maintain the right communication channels for customers and drive regular communications to customers.
• Create opportunities for our people to experience the role we play in enabling New Zealand business to win on the world stage, sharing these back to everyone so we learn more about our customers.

Key Attributes:

• The ability to build genuine partnerships (internal and external), at various levels of seniority with a focus on leveraging these to achieve improved outcomes for all parties.
• Excellent communication, time management, administration and organisational skills.
• The ability to drive a process improvement initiative and bring customers and colleagues along on the journey.
• Ability to understand and participate in the key processes around performance to meet or exceed targets.
• A history of involvement in a customer service environment.

  
What’s on Offer:

• A dynamic and fast-paced work environment.
• Collaborative and inclusive environment with career progression opportunities.
• Subsidised health and life insurance.
• Option to work 2 days a week from home.

  
This is a chance to be a part of a company that is working to overcome ocean freight challenges by perfecting supply chain collaboration. You will be working alongside a passionate team who believe in the solutions Kotahi can offer. If you’re ready to take on a new challenge, apply now! Or feel free to contact me on rosebs@huntercampbell.co.nz