Export Customer Service

About the Company
 
Join a New Zealand-owned and operated business that has built an outstanding reputation for innovation, sustainability, and ethical manufacturing. With over 20 years in the market, this business has become a true New Zealand success story. Their locally made products are distributed across New Zealand, Australia, and China, with further international expansion on the horizon. Continuing to grow from strength to strength, they are recognised as a market leader in sustainable consumer products and are passionate about quality and doing business the right way.
 
About the Opportunity
 
Reporting to the Customer Services Manager with a dotted line to the Head of China, this role plays a critical part in supporting the day-to-day operations of the China business. Based in Auckland, you will ensure seamless coordination across demand planning, order processing, international logistics, customs documentation, and inventory management.
 
This position is central to maintaining strong relationships with China-based customers, 3PL partners, and customs agents across both cross-border e-commerce (CBEC) and general trade channels. It is a fast-paced and hands-on role that will suit someone who thrives in a dynamic, international environment and enjoys problem-solving and working across multiple stakeholders.
 
Key Responsibilities

• Coordinate end-to-end order management from demand planning to delivery
• Oversee international shipping and export documentation, including invoices, packing lists, certificates of origin, and registration documents
• Manage communication with freight forwarders, customs agents, and 3PL providers in both NZ and China
• Monitor in-transit shipments, inventory levels, and warehouse operations across CBEC and general trade models
• Support product launches and promotional campaigns by aligning stock and shipment timelines
• Ensure data accuracy, compliance, and reporting across all supply chain systems
• Act as the main point of contact for China-based customers, resolving any supply chain or logistics issues in a timely and professional manner

Key Requirements

• Minimum 4 years of experience in a supply chain or logistics role
• Fluency in written and spoken Mandarin or Cantonese and English
• Strong understanding of China cross-border (CBEC) and general trade models
• Proven ability to coordinate international logistics, documentation, and inventory across multiple partners
• Exceptional communication and relationship management skills, both internally and externally
• High attention to detail, proactive mindset, and ability to adapt in a fast-changing environment

What’s in it for you!
 
This is a unique opportunity to join a successful, values-driven New Zealand business with an expanding international footprint. You will work alongside passionate and supportive colleagues while playing a key role in growing the company’s China operations. If you are looking to step into a diverse and rewarding supply chain role with a business that is making a real difference, this could be the ideal next move for you.
 
For more information or to reach out for a confidential discussion, please contact Sarah Kennedy on 021 534 790 or sarahk@huntercampbell.co.nz