Merchant Settlements Manager

The Company
Smartpay is an impressive FinTech that provides innovative payment solutions to over 40,000 small to medium sized businesses across Australia and New Zealand. With a strong customer base in hospitality, retail, and services, they’re committed to delivering seamless, smart, and secure payment experiences. Smartpay is a company driven by growth, customer-centric innovation, and operational excellence.
After recently being acquired by a global US FinTech, Smartpay is well positioned to continue its growth trajectory.
  
The opportunity
The Merchant Settlements Manager leads the Merchant Settlements Team to successfully and consistently deliver the settlements work programme across New Zealand and Australia. The role is crucial for ensuring the timely and accurate payment of acquired transactions to our merchants and protecting the company from financial risk through transaction monitoring.
Responsibilities will include, but not limited to:

• Manage reconciliation of the Daily Transaction Extract to match amounts receivable from schemes against Smartpay revenue and amounts payable to merchants.
• Manage the daily settlement of amounts payable to merchants.
• Lead and coach the Merchant Settlements Team of 7 effectively, proactively managing performance, and developing capabilities.
• Analyse reports on the acquiring fleet to identify data points of interest and their drivers, performing additional investigation where required.
• Manage balances in settlement accounts and clear surpluses to operating accounts in a timely manner to support effective company cashflow management.
• Manage disputes raised by issuers against merchants.
• Analyse data, including issues and delays, to identify issues and trends that may be negatively impacting customer experience and collaborate with key stakeholders to investigate compliance issues

What’s in it for you
Superb opportunity to join an already high-performing business that has delivered double-digit growth over the last few years and will further benefit from recent investment. The MSM will suit a strong people leader and someone who is a change manager, who thrives on leading process improvement and transformation projects.

Your profile

• Either a Qualified Accountant (CA/CPA or equivalent) with leadership experience, looking to pivot into the FinTech/payments space
• Or a proven Settlements or Treasury leader from a similar payments or banking background.
• People leadership experience is key
• Change agent: Proven ability to navigate ambiguity and lead through change.
• Innovative mindset, proactive with a strong focus on process Improvement

  
To be considered for this position, submit your CV by following the link below. For a confidential discussion please contact Sam Pritchard on samp@huntercampbell.co.nz