Description
About the Company
Paramount Services is a leading New Zealand integrated facilities services provider, operating through an award-winning franchise model with a strong focus on customer service and quality assurance.
With a robust delivery structure and proven systems, Paramount sets itself apart as an industry leader. Their services are trusted by large private and public sector organisations across New Zealand, supporting commercial cleaning and facility services nationwide.
About the Role
This is an exciting opportunity for an experienced Account Manager to take full ownership of a diverse client portfolio across Auckland CBD and the North Shore.
The primary focus of the role is to retain, protect, and grow revenue while building strong, long-term client relationships. Acting as a trusted advisor, you will deliver proactive solutions and ensure excellent customer outcomes across your portfolio.
Key Responsibilities
- Manage a portfolio of Auckland-based accounts across the CBD and North Shore, focused on professional services, banking, education, and other key sectors
- Build and maintain strong client relationships, acting as a trusted advisor across your customer base
- Respond promptly to client needs with urgency, composure, and a solutions-focused mindset
- Drive portfolio growth by closing assigned leads and securing additional sites through upselling
- Conduct regular site visits, quality audits, client meetings, and internal stakeholder meetings
- Deliver quarterly reporting and presentations to key accounts
- Ensure service delivery meets required standards by identifying and addressing quality issues, with a focus on continuous improvement
About You
- Culture Fit: Warm, approachable, and positive, with a strong people-first mindset. You build genuine relationships, lead with empathy, and can be firm and direct when required. You value teamwork and contribute positively to company culture.
- Team Player & Collaboration: Highly collaborative and aligned with wider business goals. You work closely with internal teams, share knowledge, and prioritise collective success over individual wins.
- Account Management Experience: Proven mid-level account management experience with strong attention to detail. Experience managing similar customer segments or within a comparable industry is essential.
- Problem Solving & Organisation: Highly organised, methodical, and proactive. You plan ahead, manage competing priorities effectively, and approach challenges with a structured, solutions-driven mindset.
Culture
You’ll be joining a passionate, experienced, and hardworking team that takes pride in delivering reliable, consistent services. The culture is compassionate, people-focused, and genuinely supportive, with a strong sense of belonging and care for both clients and colleagues.
Apply Now
Ready to take the next step and elevate your account management career?
Apply now or get in touch with Jessica Walker on 021 244 6405 or jessicaw@huntercampbell.co.nz for a confidential discussion.
- Join Paramount, an award-winning NZ Integrated Facility Services company.
- Well Established Portfolio Covering Auckland CBD & Northshore
- Flexible work, supportive team and great culture.