About the Company
  
Join a successful privately owned Kiwi business in the integrated facility services industry sector. The business is an award-winning franchise-based company who have a key focus on customer service and quality assurance.
  
Their robust structure and system of delivery sets them apart from their competitors, making them industry leaders within the New Zealand market. Large private and public sector organisations all over New Zealand utilise their commercial cleaning & facility services day in and day out.
  
About the Role
  
As a Customer Relationship Manager in Christchurch, you’ll oversee the financial and operational performance of contracts, ensuring they meet client expectations. Your role will involve building strong relationships with customer sites, delivering value-added services to both new and existing clients, and supporting franchisee teams. 
  
Key Responsibilities:

• Client Relationship Management: Establish and maintain strong relationships with clients, building trust and rapport quickly. Understand and respond to their needs to ensure satisfaction and loyalty.
• Sales Support: Leverage client interactions to identify and generate leads for the business. Understand the sales process and collaborate with the sales team to drive growth.
• Client and Franchisee Communication: Act as a liaison between clients and franchisees, ensuring clear communication and feedback. Monitor service delivery, address issues, and implement solutions to maintain high standards.
• Quality Assurance: Conduct regular quality audits to ensure cleaning services meet required standards. Address any deficiencies and work to continuously improve service quality.

 About You

• Attitude & Culture Fit: A collaborative and positive attitude that aligns with Paramount’s values and culture.
• Relevant Experience: Experience in facilities management (e.g., hygiene, plumbing, property, waste recycling) or the broader services industry.
• Drive & Ambition: A proactive individual with the potential to take on greater responsibility and eventually transition into a Key Account Manager role.
• Core Values: Humility, empathy, and strong emotional intelligence, with the ability to connect with diverse people.
• High-Volume Account Management: Ability to manage multiple accounts at a fast pace, with strong problem-solving, flexibility, and adaptability.  

Culture

This is a passionate, experienced, and hard-working team who take pride in their reliable and consistent services. They have a compassionate and people focused company culture that feels like family. They are exceptionally supportive, and pride themselves on their exceptional customer care and services.
  
Wanting to take this next step to elevate your sales career? Apply now or get in touch with Jessica Walker on 0212446405 or jessicaw@huntercampbell.co.nz