About the company:

Asmuss is a NZ owned family business that has gone from strength to strength over its hundred-year history.  They are a leader in industrial and infrastructure solutions, supplying New Zealand with high-quality steel, pipe, valve, and fitting products.  The dedicated team live by their strong values and are geared up for a growth trajectory to create a stronger New Zealand by helping customers, communities and people succeed. 

About the Role:
  
In this senior leadership role, you will be responsible for the performance, development and engagement of the Customer Service team. You will ensure customers receive accurate product guidance and timely support while continuously improving service delivery, workflows and systems. Working closely with sales, operations and technical teams, you will play a key role in driving customer satisfaction and operational efficiency.
  
Key Responsibilities
  

• Lead, coach and develop a high-performing customer service team, fostering a strong culture through team engagement, and capability development.
• Deliver consistent, high-quality customer service across all channels.
• Oversee quoting, order entry, technical support and enquiry management, ensuring accuracy and efficiency.
• Manage customer escalations and monitor service KPIs, customer satisfaction and quality metrics.
• Build strong internal and external relationships to support seamless service delivery.
• Coordinate daily workflows and implement continuous improvement initiatives.
• Maintain quality systems, non-conformance reporting and Health & Safety compliance.
• Partner with the ERP team to optimise system use, including D365 adoption.

  
About You
  
You are an experienced customer service leader with a background in technical or industrial environments and a passion for developing people and improving processes.
  
You will bring
  

• A relevant tertiary qualification and/or formal sales training.
• At least 10 years’ experience in customer service leadership roles.
• Experience in high-volume customer service and/or call centre environments.
• Strong capability in process improvement, workflow optimisation and system adoption.
• Confidence using ERP/CRM systems, ideally Microsoft D365.
• Proven relationship-building, coaching and communication skills.
• A full New Zealand driver’s licence.

  
Why Join Asmuss?

• Collaborative & innovative culture – Be part of the leaders shaping the future of the industry.
• Growth & development – Opportunities to drive change, develop talent, and influence business strategy.
• Impactful leadership role – Lead a key function in a business committed to excellence and efficiency.

  
If you’re ready to take on a leadership role in a well-established and forward-thinking company, we’d love to hear from you.  Get in touch with Rose Buffalo-Snell with your CV for a confidential discussion about your suitability and interest rosebs@huntercampbell.co.nz