Regional Manager

About the company
  
Join a well-established, New Zealand owned, integrated facilities services provider.  The business is an award-winning franchise-based company who have a key focus on customer service and quality assurance.
  
Their robust structure and system of delivery sets them apart from their competitors, making them industry leaders. Large private and public sector organisations across New Zealand utilise their services day in and day out.
  
About the role
  
The primary purpose of the role is to take ownership for the overall performance and operations of the lower north island region, whilst being based in Wellington ideally. The focus of the role is split into 3 parts – client retention through effective key account management, driving new client acquisition as well as bringing on new cleaning franchisees to carry out services.
  
The role will see you develop new business, maintain, and grow client relationships, ensure operational excellence and service delivery, increasing the number of franchisees and well as providing key support and guidance where required.
  
This is a broad role where you will offer inspirational leadership to the regional staff and be accountable for workplace health and safety, as well as the welfare of those under your direction.
  
Key responsibilities

• Identify potential clients or attend leads assigned to you, conduct presentations, and negotiate contracts to secure new business.
• Build and maintain strong client relationships to ensure high client satisfaction and retention with existing business.
• Monitor & maintain the profitability of the region.
• Recruit new franchisees ensuring correct due diligence process.
• Develop and organise training and coaching the franchisees and cleaning staff.
• Ensure compliance with company standards, procedures, and policies in all operations.

About you

• Client Relationship Management: Proven ability to build and maintain strong client relationships, ensuring satisfaction and retention.
• Business Development: Experience in acquiring new clients, delivering presentations, and negotiating contracts to drive growth.
• Leadership and Team Management: Experience in leading teams, ensuring staff welfare, and managing health and safety.
• Operational Excellence: Skilled in managing profitability, ensuring compliance with policies, and maintaining service quality
• Industry Experience: Ideally you will come from facilities services industry and have exposure to working with franchisees.

Culture
  
This is a passionate, experienced, and hard-working team who take pride in their reliable and consistent services. They have a compassionate and people focused company culture that feels like family. They are exceptionally supportive, and pride themselves on their exceptional customer care and services.

If you are ready to take on this exciting opportunity and drive success within an organisation, apply now.  To have a confidential discussion, contact Jessica Walker on 0212446405 or jessicaw@huntercampbell.co.nz