Customer Growth Manager

• Competitive salary with commission-based bonuses and a range of flexible work arrangements to support a positive work-life balance.
• Hybrid work model (60% office, 40% client-facing) with free parking with priority access.
• Annual $1,000 for charitable donations, plus health insurance (Southern Cross Wellbeing 2), a wellbeing day, birthday leave, and the option to purchase up to 10 additional leave days.
• Opportunity to join a purpose-driven organisation committed to the wellbeing of employees, their families, and the wider community.
• Professional development opportunities with up to $2,500 annually for self-directed study and a supportive, celebratory team environment in a recently renovated office in a prime CBD location near Britomart.

About the Company

Come join a leading provider of innovative tax payment and tax pooling solutions in New Zealand. The company serves a diverse client portfolio, ranging from sole traders to large businesses.

About the Role

The Customer Growth Manager plays a crucial role in driving business growth by identifying new opportunities within the existing customer base and expanding the overall clientele. This position is key in cultivating strong, trusted relationships with a wide variety of businesses across the Auckland and Waikato regions, including tax advisors, business owners, and finance professionals.

The role involves managing and converting leads, developing a strong pipeline of potential clients, and strategically positioning the company’s products and services in the market. The main goal is to close deals, secure new clients, and contribute to the overall revenue growth.

Responsibilities

• Identify and develop new business opportunities and client sectors, while generating additional revenue streams.
• Conduct research on new leads, directly call potential customers, and assess incoming leads.
• Follow up on new sign-ups and onboard customers for the assigned distribution channel.
• Identify and map customer needs to align with the company’s product offerings.
• Prepare and deliver tailored business proposals and sales pitches to potential clients.
• Lead competitor strategy, track competitor activities, and collaborate with Sales to monitor key metrics like attrition, acquisition, and conversion.

About you

• Proactive and Positive Attitude: A self-starter with a “can-do” mindset and the ability to communicate effectively.
• Attention to Detail and Problem-Solving: Ability to apply a consultative, detail-oriented approach to understand client needs and deliver tailored solutions.
• Sales Expertise: Proven B2B sales experience and results, ideally in tax services, insurance, banking, or accounting. Strong networking skills and a “hunter” mentality to identify and pursue new opportunities.
• Industry Knowledge: Experience in tax, accounting, or financial services and familiarity with the financial aspects of business management (cost of funds, margins, profits).
• Emotional Intelligence: High EQ with the ability to adapt communication to different stakeholders, from C-suite executives to operational staff

Culture

The organisation is a purpose-driven company committed to supporting its people and the community. Team members collaborate closely to achieve shared goals. The company values resilience and adaptability, encouraging individuals to thrive in a fast-paced, dynamic environment. The team takes a creative approach to addressing customer challenges, delivering solutions that make a real impact. A strong client-centric culture prioritises relationship-building, client education, and exceptional service.

If this role sounds like you and you are passionate about contributing to a dynamic, client-focused team, apply now with your CV & Cover Letter. Or contact Jessica Walker on 0212446405 or jessicaw@huntercampbell.co.nz