Customer Relationship Manager

08 / 06 / 2026

  • Wellington
  • Permanent / Full Time
  • Relationship Manager / Sales

Description

Customer Relationship Manager

About The Company
  
Come and join a well – established, New Zealand Integrated Facility Services company. The business is an award-winning franchise-based company who have a key focus on customer service and quality assurance.
  
Their robust structure and system of delivery sets them apart from their competitors, making them industry leaders within the New Zealand market. Large private and public sector organisations all over New Zealand utilise their services day in and day out.
  
About The Role
  
As the Customer Relationship Manager for the Wellington region, you will have a dual focus.
  
First, you will oversee the financial and operational performance of contracts, ensuring they align with client expectations. Your role will involve promoting core business activities by building strong relationships with customer sites in your portfolio and delivering value-added services to both potential and existing clients, as well as franchisee teams.
  
Second, you will be dedicated to operational franchise support, providing comprehensive training for all staff, including new and existing franchisees. By investing in their development, you will equip franchisees in your region with the knowledge and skills necessary to thrive.
  
Key Responsibilities:  

  • Client Relationship Management: Establish and maintain strong relationships with clients, building trust and rapport quickly. Understand and respond to their needs to ensure satisfaction and loyalty.
  • Sales Support: Leverage client interactions to identify and generate leads for the business. Understand the sales process and collaborate with the sales team to drive growth.
  • Franchise Support: Gain a solid understanding of the franchise model to optimise the performance of franchisees. Motivate and influence franchisees to excel and provide them with effective training and support.
  • Training Coordination: Schedule and oversee training for franchisees, including shadow training and refresher sessions. Ensure franchisees are well-prepared to deliver high-quality service.
  • Client and Franchisee Communication: Act as a liaison between clients and franchisees, ensuring clear communication and feedback. Monitor service delivery, address issues, and implement solutions to maintain high standards.
  • Quality Assurance: Conduct regular quality audits to ensure cleaning services meet required standards. Address any deficiencies and work to continuously improve service quality.

About you
  

  • Experience in the service industry with a solid understanding of service delivery and client interaction.
  • Strong interpersonal skills with the ability to make a positive impression and build rapport effectively.
  • Familiarity with the sales process and ability to leverage client relationships for business development.
  • Knowledge of the franchise model is advantageous. Ability to motivate, influence, and communicate effectively.
  • Previous experience in training or coordinating training programs is a plus
  • Proactive problem-solving skills with a focus on maintaining high service standards.

Culture
  
This is a passionate, experienced, and hard-working team who take pride in their reliable and consistent services. They have a compassionate and people focused company culture that feels like family. They are exceptionally supportive, and pride themselves on their exceptional customer care and services.
  
Wanting to take this next step to elevate your sales career? Apply Now or get in touch with Jessica Walker on jessicaw@huntercsampbell.co.nz |  0212446405

  • Award winning New Zealand Integrated Facility Services Business.
  • Flexible Remote Working in Wellington Region
  • Supportive team and an awesome culture

Apply now

Sales Team Lead

05 / 06 / 2026

  • Auckland
  • Permanent / Full Time
  • Regional Sales Manager / Sales Manager / Sales

Description

Sales Team Lead

Join one of New Zealand’s leading national safety product distribution businesses in a hands-on Sales Team Leader role, owning the people performance and commercial growth of an established Waikato/BOP territory.

This is a permanent, field-based leadership role where you will lead a team of 5 Account Managers across Hamilton, Rotorua, and Tauranga, responsible for coaching capability, driving sales activity discipline, and growing revenue across a region with strong construction sector momentum.

Key Responsibilities:

  • Deliver regular in-field coaching sessions alongside each team member, building capability and consistency through direct observation and real-time feedback
  • Create positive accountability across the team by setting clear activity expectations, managing performance constructively, and developing individual growth plans for each person
  • Manage a personal portfolio of key accounts while driving new business development, with a focus on the growing construction sector in Waikato/BOP
  • Support Account Managers to lift conversion through solution-based selling, upsell opportunities, and margin focus
  • Build and maintain senior-level relationships with key customers at owner and CEO level
  • Maintain CRM discipline across the team, ensuring activity tracking and pipeline visibility are consistent and accurate
  • Collaborate effectively with internal teams including Category, Trade Centres, Marketing, Pricing, and Sales Ops

Key Skills and Experience Required:

  • Proven field-based sales leadership experience with genuine performance management capability. You know how to build accountability without crushing culture
  • Active, in-field coaching style. You develop your team by being present alongside them, not by doing the work for them
  • Strong commercial acumen with a track record of delivering against revenue and margin targets
  • Solution-selling background with experience managing complex, relationship-based sales cycles of three months or more
  • FMCG, Safety, industrial sectors or similar structured sales environment highly regarded. Open to background if you are a strong hands-on sales team lead and coach.
  • Confident relationship builder, capable of engaging at senior stakeholder level internally and externally
  • High EQ with adaptability to lead a team through change and continued growth

Why Apply

This is a career-defining opportunity to step into a leadership role with real autonomy, a motivated team, and a region genuinely growing. The Waikato/BOP construction sector is creating strong new business opportunity, and the team is already on an upward trajectory. You will be a captain, a player, and a coach: hands-on, present, and empowering.

To be considered for this position, please submit your CV via the link below. For a confidential discussion, contact Jessica Walker on 021 244 6405 or email jessicaw@huntercampbell.co.nz.

  • Lead & coach a team of Account Managers across the Waikato Region
  • Hands-on, field-first leadership role with genuine autonomy & a commercial remit
  • Down-to-earth, supportive culture where your success and growth are valued

Apply now

Head of Service Operations

20 / 05 / 2026

  • Bay of Plenty
  • Permanent / Full Time
  • National Sales Manager / National Field Sales Manager / Sales

Description

Hunter Campbell is proud to partner with Jenkins Freshpac Systems in the search for a Head of Service Operations. If you are the kind of leader who thrives on solving problems, keeping people moving, and bringing a calm, confident presence when things get busy, we would like to talk to you.
  
About Jenkins Freshpac Systems

Jenkins Freshpac Systems has been keeping New Zealand’s horticulture industry running for generations. Part of the Jenkins Group, a Kiwi family-owned business with over 143 years of history, they are at the forefront of automation, labelling and packaging solutions for the fresh produce sector, with a particular focus on apple and kiwifruit.
  
The service team is the heartbeat of the business. They show up wherever and whenever their customers need them most.
  
The Role

This is a newly rescoped national leadership position. The strategy is set and now they need someone to execute it. The Head of Service Operations will lead a team of field technicians across three locations, driving the cultural and operational shift.
  
Starting their data lead transformation, it is a big change project with real scope: embedding new ways of working, getting the most out of a recently implemented field service system (Simpro), and supporting the team with that transition.
  
Who They Are Looking For

A people leader first. Someone who is organised, calm under pressure, and who people turn to when things get complicated.
  
A technical background is not required, but the ability to lead and manage a technically minded team is essential. The right person will be data-literate, commercially aware, motivated by building something that lasts, and able to bring everyone on the journey with them.
  
What the Successful Candidate Will Bring

  • A track record leading field-based or trade teams through change
  • Strong operational instincts with a continuous improvement mindset
  • The ability to read and present data to drive decisions
  • A genuine connection to, or passion for, the horticulture or agri-tech sector (a bonus, not a must)
  • Experience with Simpro or similar field service management tools (advantageous)

Why Jenkins Freshpac Systems?

This is a business with real history and a strong sense of who they are. They back their people, work hard, and do it with good humour.

The role comes with genuine autonomy, national scope, and reporting directly into the General Manager.

Apply now or reach out to Bethany Taplin at bethanyt@huntercampbell.co.nz for a confidential discussion.

  • Culture built on hard work, good humour & people who take pride in what they do
  • Lead a strong, established team nationally
  • Great salary + company car

Apply now

Business Development Manager

15 / 05 / 2026

  • Auckland
  • Permanent / Full Time
  • Business Development Manager / Sales

Description

Business Development Manager – Adviser Distribution

About the organisation

Momentum Life is a NZ-owned life insurance manufacturer and distributor with a clear point of difference: pre-underwritten, simple-to-execute products that can be taken out in minutes, without the back and forth of traditional underwriting. Following significant investment in technology and product, the business is now firmly in growth mode and ready to scale its distribution network. This BDM role is the engine of that next chapter.

About the role

Reporting to the Head of Distribution, you will be the primary market-facing relationship manager for Momentum Life’s adviser and intermediary network.

Key Responsibilities

  • Build and manage relationships with financial advisers, adviser groups, mortgage advisers and distribution partners nationwide
  • Drive new business growth (policy sales) through active pipeline management and adviser activation
  • Onboard new advisers and intermediaries and support them through training, product education and ongoing engagement
  • Conduct regular business reviews and growth planning sessions with key distribution partners
  • Provide ongoing support, service and product updates to distribution partners
  • Identify and develop new adviser, schemes and strategic distribution opportunities
  • Represent Momentum Life at industry events, conferences and networking forums across New Zealand
  • Provide market intelligence and competitor insights to senior leadership to inform strategy

Key Attributes Needed

  • Proven experience in business development, relationship management or sales growth within financial services or life insurance
  • Existing relationships within the NZ financial adviser or intermediary market highly regarded
  • Strong commercial acumen and a genuine hunter mentality – you build networks and know how to activate them
  • NZ Certificate in Financial Services (Level 5) preferred but not essential
  • Self-starter with the ability to work autonomously and manage your own pipeline and activity
  • Understanding of the NZ financial advice regulatory environment and good conduct obligations
  • Comfortable with NZ-wide travel and a role that has you out in the market the majority of the week

Why Apply

Momentum Life occupies a genuinely underserved space in the NZ life insurance market. For the right BDM, this is a chance to build a distribution network from the ground up, with direct access to leadership and a clear line of sight between your activity and the company’s growth. The remuneration package reflects that – competitive base, performance bonus, vehicle allowance and carpark.

Apply today or get in touch with Eden for a confidential conversation edenm@huntercampbell.co.nz

  • Join a growth phase NZ owned life insurer at a pivotal moment in its expansion
  • Build and manage a national adviser and distribution partner network
  • Auckland-based with NZ wide travel and industry event representation

Apply now

Regional Sales Manager

15 / 05 / 2026

  • Auckland
  • Permanent / Full Time
  • Regional Sales Manager / Sales Manager / Sales

Description

Ballance Agri-Nutrients is a New Zealand farmer-owned co-operative and one of NZ’s top 40 businesses. They help farmers across the country farm more productively, profitably and sustainably. This is a business that genuinely loves the land, backs its people, and plays a long game.

The Role:
This role is about backing your team to win. You’ll be out in the field with your Nutrient Specialists, coaching them to have sharper conversations with farmers and turn genuine relationships into long-term value. Alongside that you’ll maintain a clear view of performance, keeping plans on track and making sure the region consistently delivers against its goals.

What You’ll Be Doing:

  • Lead and support a team of Nutrient Specialists from North Waikato to Northland to perform at their best
  • Help shape and deliver regional sales plans that balance customer value and commercial outcomes
  • Coach in the field, building capability, confidence and consistency across the team
  • Hold clear expectations around performance while supporting people to grow and improve
  • Support your team to manage customer relationships well and make sound day to day decisions
  • Keep pipeline, forecasting and planning on track using our systems and tools, including updating CRM
  • Drive regional growth opportunities and new customer acquisition
  • Play an active role in keeping safety front of mind — on farm and in the community

About You:

  • Sales and agricultural background is important as you need to understand farming, be credible on-farm, and earn farmers’ trust
  • Proven people leader and coach who knows how to get the best out of experienced operators and develop newer team members
  • Commercial mindset with the ability to read margins, spot opportunity, plan to deliver, and hold a team accountable
  • Relationship-first approach as long-cycle, trust-based selling is your natural mode
  • Open to candidates from rural retail, rural banking, or agri-sales leadership backgrounds
  • Enthusiastic and high-energy, bringing momentum and optimism to a team
  • Fertiliser knowledge is not essential but preferable
  • Comfortable with CRM discipline and data-driven decision making

The Offer:

  • Competitive base salary
  • Company car
  • Competitive sales incentive
  • Free medical, life, income, and trauma insurance
  • Discounted ANZ banking package and corporate discounts
  • Strong L&D commitment — Ballance invests in long-term career development
  • Access to free counselling and support services
  • Flexible location — Northland, Pukekohe, or Huntly

Apply
For a confidential conversation contact Callum Henry | callumh@huntercampbell.co.nz | 021 196 8990

  • Lead from the front, coaching a team across North Waikato to Northland
  • Relationship selling built on genuine farmer trust
  • Competitive base, company car, sales incentive and free medical insurance

Apply now