Description
About the company
Join a well-established, New Zealand owned, integrated facilities services provider in a newly created role born out of an exciting growth phase. The business is an award-winning franchise-based company who have a key focus on customer service and quality assurance.
Their robust structure and system of delivery sets them apart from their competitors, making them industry leaders within the regional sectors they operate in. Large private and public sector organisations across New Zealand utilise their services day in and day out.
About the role
The primary purpose of the role is to take ownership for the overall performance and operations of the region which encompasses Nelson, Marlborough, Tasman and West Coast. The focus of the role is split into 3 parts – client retention through effective key account management, driving new client acquisition as well as bringing on new cleaning franchisees to carry out services.
The role will see you develop new business, maintain, and grow client relationships, ensure operational excellence and service delivery, increasing the number of franchisees and well as providing key support and guidance where required.
This is a broad role where you will offer inspirational leadership to the regional staff and be accountable for workplace health and safety, as well as the welfare of those under your direction.
Key responsibilities
- Identify potential clients or attend to lead assigned to you, conduct presentations, and negotiate contracts to secure new business.
- Build and maintain strong client relationships to ensure high client satisfaction and retention.
- Monitor & maintain the profitability of the region.
- Recruit new franchisees ensuring correct due diligence process.
- Develop and organize training and coaching the franchisees and cleaning staff.
- Ensure compliance with company standards, procedures, and policies in all operations.
Culture
This is a passionate, experienced, and hard-working team who take pride in their reliable and consistent services. They have a compassionate and people focused company culture that feels like family. They are exceptionally supportive, and pride themselves on their exceptional customer care and services.
If you are ready to take on this exciting opportunity and drive success within an organization, apply now. To have a confidential discussion, contact Sindy Ward at Hunter Campbell with your CV or profile on sindyw@huntercampbell.co.nz.
- Competitive package, company vehicle and uncapped commission structure
- Award winning integrated facilities services provider
- Results driven role with remote working and flexibility
