Customer Service Representative – International Freight

04 / 04 / 2024

  • Auckland
  • Permanent / Full Time
  • Freight Customer Services/Support / Transport / Logistics / Drivers


About the company: 
A global freight forwarder with strong networks and who is well established in the New Zealand market. The position of Customer Service Representative has become available which involves working within their Customer Service team. There is a lot of opportunity to grow and develop within their business.
About the role: 
As a Customer Service Representative, you will be responsible for top-notch service and driving business growth. Working alongside the Sales and Operations team you will be responsible for managing a portfolio of clients, engaging directly with your clients to understand their sea freight needs and guiding them through the freight forwarding process. Your role is crucial in building lasting relationships, providing timely updates on shipments, and resolving issues efficiently. Your focus is on client satisfaction and retention, making you a key player in the company’s success.
About you:
You will have a strong understanding of international freight forwarding with a minimum of 3 years experience within New Zealand, and comprehensive knowledge of sea freight, whether in import or export. You will have a proven ability to manage a portfolio of customers, maintaining and growing a strong relationship.

  • Tech savvy, particularly in MS Office, as some reporting tasks require Excel use.
  • The ability to manage time effectively, particularly when faced with tight deadlines.
  • Exceptional communication skills, both in writing and speaking.
  • The ability to problem-solve beyond conventional methods.

What’s in it for you?
You will join an energetic and motivated team who are focused on continuous improvement and who are always looking for growth. You will be given the support and tools to advance in your career.
In addition to salary there is work flexibility, full health insurance coverage and discounted gym membership along with regular team and company social events.    
For more information or to reach out for a confidential discussion, please contact Sarah Kennedy on 021 534 790 or

  • Support for career development
  • WFH up to 2 days a week
  • Full health insurance coverage

Apply now

Sarah Kennedy
Consultant, Supply Chain, Operations and Procurement

I am a specialist freight forwarding recruiter connecting experienced and new emerging talent to well-established NZ local and global businesses. I seek to understand more than just the role itself to ensure candidates are set up for long-term success. Having started my career and spending almost 5 years in international freight forwarding, I have a…

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